AfriTrek Expedition reserves the right of admission. We understand that plans can change, and this policy explains how cancellations, refunds and transfers are handled for all our expeditions and trips. Because we commit to permits, park fees, guides, porters and logistics well in advance, refunds are tiered according to how much notice we receive before your start date.
Every booking is secured by a booking confirmation deposit. Any amount paid above this deposit is referred to below as the excess. The deposit and the excess are treated differently when a booking is cancelled.
21 days or more before your start date: You may cancel free of charge and receive a full refund.
Between 10 and 21 days before your start date: A 50% refund of the booking confirmation deposit is issued, and any excess above the deposit is refunded in full.
Between 48 hours and 10 days before your start date: The booking confirmation deposit is forfeited, and any excess above the deposit is refunded in full.
48 hours or less before your start date: No refund is issued.
Latecomers and no-shows forfeit the entire amount paid. Should you leave an expedition early for personal reasons, no refund is issued for unused services.
No refund will be issued where participation is denied due to non-compliance with our rules and regulations, safety guidelines, or failure to meet the minimum gear requirements. These measures exist to keep every participant safe, and our guides' decisions on safety are final.
More than 10 days before your start date: Your booking confirmation deposit is transferable to a different person for a new booking on the same trip.
10 days or less before your start date: The booking confirmation deposit is non-transferable to a future date or trip.
Where availability allows, you may request to move your booking to another scheduled date. Requests made well in advance are accommodated free of charge; requests made close to your start date may attract additional costs or be treated as a cancellation under the tiers above.
In the rare event that we must cancel a trip, for example due to unsafe conditions, insufficient group numbers or operational reasons, you will be offered a full refund or a free transfer to another date of your choice.
For circumstances beyond reasonable control, including severe weather, political unrest, pandemics, natural events or government restrictions, we will offer a credit or a reschedule rather than a cash refund.
We strongly recommend comprehensive travel insurance covering trip cancellation, medical care, emergency evacuation and high-altitude activity, so that you are protected against unexpected changes.
To cancel, transfer or change a booking, contact us by email or WhatsApp quoting your booking reference. All requests take effect from the date we receive your written notice.